Covid-19 Charter | The Oldmill Pitlochry

Covid-19 Charter

The unprecedented arrival and subsequent impacts of Coronavirus has led us to change how we do some things to help stop the virus spreading and to look out for the health of our guests, our team and our wider community.

We have been working hard throughout lock-down to develop new policies and measures which adhere to Government guidelines.  As a result, we have produced our Covid-19 Charter which details how we are changing things to make your visit to The Old Mill Inn safer and also what we need you to do to help us maintain our Covid-free status.

Whilst we are doing everything we can to keep The Old Mill Inn Covid-free, please be aware that the contagious nature of covid-19 means that, although we have put in place preventative measures to reduce its spread, the risk of becoming exposed to and/or infected by the virus is still present. We cannot guarantee that you will not be exposed to covid-19 and cannot accept any liability relating to this.

Read through our Covid Charter which will be sent to you in advance of your arrival and is available to read on our website.  You might want to pack a few items to use whilst you are here, such as:

  • Your own face mask(s)/covering – it’s not mandatory for guests or customers to wear a face mask but if you wish to do so then please bring some with you.
  • Disposable gloves if you wear them out and about.
  • Hand sanitiser.

Please don’t travel to or visit The Old Mill Inn if you have:

  • A high temperature (37.8 degrees or higher).
  • A new and continuous cough.
  • Loss of taste or smell.
  • You are travelling from an area currently in lock-down.

We need a bit more information about your party before you come to stay.  All guests will be asked to complete a Guest Health Questionnaire.   This information will be held on file for a period of 4 weeks to facilitate Track and Trace/ Test & Protect enquiries, if required.   

Diners & Bar Patrons will be asked to complete contact information online to facilitate Track and Trace/ Test & Protect enquiries.  Please scan the QR code provided on your table to access the online form.  It is mandatory to complete this information.   


Current Government restrictions deem that we cannot serve alcoholic beverages in our indoor Restaurant or Bar.  We are able to serve alcohol between the hours of 12 noon and 10pm in our outdoor courtyard and canvas canopy covered seating area.  Residents may book a table indoors or outdoors, however tables are allocated on arrival for non-resident guests.

Our indoor Restaurant is now open between 8am and 6pm for non-resident customers and from 8am to 10pm for resident guests.  Food can be served until 9pm outdoors.

We will update this information as soon as we have an update from the Government.



We’re still offering a full Restaurant & Bar service but there are a few changes to this from the Old Mill norm.  The biggest change is that you cannot stand in the bar, you must be seated. Our host will welcome you at the entrance to the courtyard and you’ll be shown to a seat if available.   Non-resident guests will be allocated tables on arrival and we ask that you vacate your table within 2 hours unless you are told otherwise by our host.  Residents may book tables for lunch and dinner as before.

As part of the Government’s Test & Protect initiative, customers must complete contact details via an online form, the details of which will be stored securely online for 4 weeks.  This information will help to facilitate any necessary test & protect enquiries.  A QR code will be available to scan on your smart phone which will take you to the online form.  This form must be completed for each household present within your party.  A team member will be happy to assist if you are unable to complete this form on your own, please just ask.

Our menu will be available online which you can access by QR code or by typing into your browser.  Sanitised menus are available on request if you cannot use a smart phone.

Once seated your waiter or waitress will take your order and provide you with cutlery, glassware if necessary and condiments all of which will be sanitised.

Our restaurant team will be wearing appropriate PPE and there will be hand sanitiser stations and wipes available throughout the Restaurant & Bar area as well as in our new canvas canopy covered seating area.

Food Handling
Our team are formally trained in food safety best practice which has been enhanced to help stop virus spread.  We’ve also re-organised our kitchens to help with social distancing behind the scenes.   Do let us know of any food allergens as soon as you can.

Card Payments
When its time to pay we will provide you with your bill and ask that you pay by card wherever possible.  Our card machine is sanitised with each use and wipes are available. 

Cash payments are still accepted if required.


When leaving we ask that you exit via the Reception Door observing social distancing from other patrons and team members at all times.



Our new canvas canopy covered seating area provides additional weather-proof space for bar patrons.  Our host will seat you in this area and table service will be provided.   Please note that standing is not permitted, customers must be seated within this space. 

Entering and exiting the canvas canopy covered seating area is via bridge and customers entering from the Inn side of the bridge have right of way over customer exiting the area.  Please adhere to social distancing and stand clear of other patrons and team members.


We ask that no more than 2 persons use our toilet facilities at any one time.  Hand sanitiser will be available at the door and anti-bacterial handwash is also available in the sink dispensers.


If you have been to stay with us before, you’ll notice that we have had to make some changes in our rooms and across the Restaurant, Bar & Rooms to help keep you and our team safe.

We have removed all non-essential items from room such as bathrobes, cushions & bed runners etc alongside our guest information guides – this information will be available digitally for you to peruse.  Toiletries in the bathroom will be sanitised for your use.  Teas & Coffees are single use and will be replaced entirely between bookings.    We have sanitised the exterior of our bedroom hairdryers but it is not possible to clean the interior workings, we therefore recommend you bring your own hairdryer with you for use.   If you need to use our bedroom hairdryer you do so at your own risk.

Your room will have been thoroughly sanitized ahead of your arrival and sealed by our housekeeping supervisor to ensure no-one enters between sanitization and your arrival.  

Rooms will still be serviced each day of your stay.  When you go for breakfast in the morning, please make sure you have opened the windows to air the room before our housekeeper enters. 

There are a number of hand sanitizer stations across the Bar & Restaurant and we have also provided a small bottle for you in your room. 

If there are times when we need access to your room during your stay to carry out essential maintenance and social distancing cannot be maintained, we’ll ask you to leave and we’ll give you a call when it’s safe to return.





We’ll email you before arrival to check we have all of your details correct and pre-filled out for your check-in. 

Check-in and Check-out remains at the usual time of 3PM and 11AM.  Please note that early check-in is not available due to the increased time required for sanitisation of rooms and public areas. 

When you arrive at Reception, please observe social distancing and if another guest is checking in already take a seat until our Receptionist is available.  

A Perspex screen has been installed to reduce the risk of spreading germs.

If you haven’t already done so, we’ll ask if you want to book a table for dinner in our Restaurant.

You’ll be shown to your room which will be sanitized and sealed ready for your arrival.  Our Receptionist will advise on how to access WiFi and use the facilities in your room before departing.

When it is time to check-out, please leave a window open in your room and the door open to air the bedroom ahead of our housekeepers entry.  At Reception you will be presented with your room bill and payment is requested by card where possible.  Our card machines are sanitised between use and wipes are also available at Reception.


Breakfast will be served as normal in our Restaurant between 8am and 10am.  Due to Government guidelines we cannot offer a cold buffet selection and are therefore offering cold options on our breakfast menu alongside our cooked options.


Stick to all government guidelines and any procedures we and other local businesses have in place – we can help advise you on the requirements of immediate local businesses.

Wash your hands frequently for a minimum of 20 seconds with warm water and soap.

Make use of the plentiful hand sanitiser stations.

Need to cough or sneeze? Catch it in a tissue and bin it.

Keep your distance from others.

Pay by contactless where you can.



We have developed enhanced cleaning to help stop virus spread amongst our guests and our team. From front of house to behind the scenes, enhanced cleaning measures not only mean that we are cleaning more regularly, but that we are zoning in on more high contact areas.

After your room has been sanitised and checked by our Housekeeping Supervisor, it will be sealed to ensure no further access until your arrival.

We have implemented a deep cleaning procedure for all rooms using biocidal cleaning sprays for hard surfaces and for upholstery.  These products have the required EN14476 ingredient which has been tested and found to be effective on SARS-Cov-2. 

Most cleaning is done with cotton/man made and micro-fibre cloths. After each use the cloths are either appropriately discarded or washed at a high temperature for re-use.

Towels and bed linen have all been washed at 60 degrees and are sealed until required for use.


Social Distancing - Stay apart and keep your distance from guests and our team. We’ve plenty of visual reminders to help you remember.

PPE – Our team have all been provided with appropriate PPE and training on how to use them.  A Perspex screen has also been installed at Reception.

Check-in/Check-out – check-in and check-out is available via Reception as detailed in this guide. 

Enhanced Cleanliness - In addition to extra cleaning to help stop virus spread, some of our housekeeping and maintenance team may be wearing personal protective equipment whilst keeping our public areas and rooms clean.


To help stop virus spread our team are all:

Trained on COVID-19 safety and sanitation protocols, and what they do if a guest or colleague becomes unwell.

Washing their hands and using hand sanitiser on a regular basis and between serving guests at breakfast time. 

Trained on physical distancing guidelines and protocols required both behind the scenes and when working with guests.

Carrying their own pens to reduce contact.

Having their uniforms washed above 60 degrees.

Provided with the right PPE for their role and trained in how to use and dispose of it safely.


Until further notice there will be no live music at weekends.  We are hopeful that the Government will ease restrictions on this soon but we will update this charter as soon as we have further information.


If you develop any Covid-19 symptoms whilst staying with us on holiday, you need to:

  • Inform Reception
  • Contact NHS Direct by calling 111 and follow the guidance given.
  • If you are contacted by Test & Protect/ to say that you may have come in contact with someone who has Covid-19, we ask that you follow the same procedure.

If you are tested positive for Covid-19 we ask that you return home to self-isolate.

Telephone numbers you might need:

Local Doctors -          Atholl Medical Centre, 01796 472558